Check-In Agent Training
The course is dedicated to all the employees who are involved in check-in activities, special guest handling, travel document and baggage detail handling. Training may be delivered at a client’s preferred location and with a client’s equipment. Experienced instructors will provide your personnel with the up-to-date training that meets the newest standards to ensure the most efficient performance.
Check-In Agent Training
The course is dedicated to all the employees who are involved in check-in activities, special guest handling, travel document and baggage detail handling. Training may be delivered at a client’s preferred location and with a client’s equipment. Experienced instructors will provide your personnel with the up-to-date training that meets the newest standards to ensure the most efficient performance.
COURSE REQUIREMENTS
- English language knowledge, knowledge of other languages is an advantage;
- Good communication and team working skills;
COURSE CONTENT
- Customer service, main principles
- Passenger and baggage handling policy and procedures
- IATA; organizational recommendations and resolutions
- Reservation systems, their link to DCS
- Aviation phonetic alphabet
- IATA airline codes
- IATA city/airport codes
- Country codes
- Special categories of passengers, their handling procedures (check-in, boarding)
- Types of itineraries (OW, RT, OJ)
- Travel classes, their coding, differences of service
- Tickets, their types
- Baggage handling policies and procedures
- Passenger check-in types and procedures
- Passenger seating (emergency exit seats)
- Passenger boarding policies and procedures; cabin baggage restrictions
- Travel documents
- TIMATIC database
- Documents and data protection and security
- Flight irregularity procedures
- Communication procedures
- Extraordinary and extreme situation handling
- Infectious disease recognition, handling of passengers potentially carrying an infectious disease
- Personnel safety and health
- Emergency response plan
- Alliances of airlines
- Frequent flyer programs, additional services for such passengers
- Weight & Balance main principles, importance, coordination and procedures
- Lost & Found procedures
- Actual documents of customer airlines
Duration
7 days
Training location
Lithuania or customer’s preferred location
Language
English, Lithuanian or Russian
Equipment
Training may be provided with client’s equipment
Duration
7 days
Training location
Lithuania or customer’s preferred location
Language
English, Lithuanian or Russian
Equipment
Training may be provided with client’s equipment
Ground Handling Training Courses
BAA Training offers 27 different Ground Handling training courses.
Ground School Locations
BAA Training has conducted Ground School part in 66 locations worldwide.
Years of Experience
BAA Training has over 20 years of experience in the aviation market.
Why BAA Training?
BAA Training is the leading aviation training centre and Approved Training Organisation (ATO) in Northern Europe. An impressive scope of EASA approved training programmes offered by the Academy will allow you to follow the path towards your career heights in aviation.
By undergoing your training at the headquarters in Vilnius you will be able to not only gain benefits from the training process itself, but also enjoy the full training package which includes:
Training facilities
Everything at BAA Training Aviation Academy is designed to meet students’ needs and to create the best environment for you. Explore the Academy in the virtual 360.
BAA Training facilities at the HQ in Vilnius include spacious and modern classrooms, relax zone and the dining room where you can have coffee or snacks from vending machines.
Accommodation
Aviation studies are intense, therefore, comfortable living conditions and good rest after long study day are vital for successful training completion. You will be provided with the comfortable and convenient living space in a close proximity to the training centre where you will be able to revive and prepare for another day of studies. If you need any help or information, please contact us [email protected]
Why BAA Training?
BAA Training is the leading aviation training centre and Approved Training Organisation (ATO) in Northern Europe. An impressive scope of EASA approved training programmes offered by the Academy will allow you to follow the path towards your career heights in aviation.
By undergoing your training at the headquarters in Vilnius you will be able to not only gain benefits from the training process itself, but also enjoy the full training package which includes:
Training facilities
Everything at BAA Training Aviation Academy is designed to meet students’ needs and to create the best environment for you. Explore the Academy in the virtual 360.
BAA Training facilities at the HQ in Vilnius include spacious and modern classrooms, relax zone and the dining room where you can have coffee or snacks from vending machines.
Accommodation
Aviation studies are intense, therefore, comfortable living conditions and good rest after long study day are vital for successful training completion. You will be provided with the comfortable and convenient living space in a close proximity to the training centre where you will be able to revive and prepare for another day of studies. If you need any help or information, please contact us [email protected]
Let's talk!
Please fill out the form below and we will do our best to get in touch within one working day to discuss your personal needs and requirements.