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Lost and Found Agent Training

A Lost and Found Agent is the first specialist at your company who customers contact when their baggage gets lost. The total duration of theoretical and practical training is 40 hours and it may be delivered at a client’s location and with a client’s equipment.

Our experienced instructors are ready to prepare your staff who put all effort to help customers with all baggage irregularities and ensure they receive prompt, reliable service in a friendly manner.

Lost and Found Agent Training

A Lost and Found Agent is the first specialist at your company who customers contact when their baggage gets lost. The total duration of theoretical and practical training is 40 hours and it may be delivered at a client’s location and with a client’s equipment.

Our experienced instructors are ready to prepare your staff who put all effort to help customers with all baggage irregularities and ensure they receive prompt, reliable service in a friendly manner.

COURSE CONTENT
  • Introduction. WT/IDM. Transactions. Elements
  • Using world tracer. Understanding world tracer messages
  • Update files. Understanding matching process
  • Manage file closure. Supplementary functions
  • Manage Found Property. Reports. Workshop
  • Customer and Aircraft Handling Manual, Customer Airline actual documents
  • IATA codes. Customs. Baggage delivery options. Claims procedure. Non-standard situations.
  • WT Practice.
Duration

40 hours

Training location

Lithuania or customer’s preferred location

Language

English, Lithuanian or Russian

Duration

40 hours

Training location

Lithuania or customer’s preferred location

Language

English, Lithuanian or Russian

27
Ground Handling Training Courses

BAA Training offers 27 different Ground Handling training courses.

66
Ground School Locations

BAA Training has conducted Ground School part in 66 locations worldwide.

20
Years of Experience

BAA Training has over 20 years of experience in the aviation market.

Why BAA Training?

BAA Training is the leading aviation training centre and Approved Training Organisation (ATO) in Northern Europe. An impressive scope of EASA approved training programmes offered by the Academy will allow you to follow the path towards your career heights in aviation.

By undergoing your training at the headquarters in Vilnius you will be able to not only gain benefits from the training process itself, but also enjoy the full training package which includes:

Personal manager

Free WiFi

Visa support

Accommodation with breakfast included

Training facilities

Everything at BAA Training Aviation Academy is designed to meet students’ needs and to create the best environment for you. Explore the Academy in the virtual 360.

BAA Training facilities at the HQ in Vilnius include spacious and modern classrooms, relax zone and the dining room where you can have coffee or snacks from vending machines.

Accommodation

Aviation studies are intense, therefore, comfortable living conditions and good rest after long study day are vital for successful training completion. You will be provided with the comfortable and convenient living space in a close proximity to the training centre where you will be able to revive and prepare for another day of studies. If you need any help or information, please contact us [email protected]

Why BAA Training?

BAA Training is the leading aviation training centre and Approved Training Organisation (ATO) in Northern Europe. An impressive scope of EASA approved training programmes offered by the Academy will allow you to follow the path towards your career heights in aviation.

By undergoing your training at the headquarters in Vilnius you will be able to not only gain benefits from the training process itself, but also enjoy the full training package which includes:

Personal manager

Free WiFi

Visa support

Accommodation

Training facilities

Everything at BAA Training Aviation Academy is designed to meet students’ needs and to create the best environment for you. Explore the Academy in the virtual 360.

BAA Training facilities at the HQ in Vilnius include spacious and modern classrooms, relax zone and the dining room where you can have coffee or snacks from vending machines.

Accommodation

Aviation studies are intense, therefore, comfortable living conditions and good rest after long study day are vital for successful training completion. You will be provided with the comfortable and convenient living space in a close proximity to the training centre where you will be able to revive and prepare for another day of studies. If you need any help or information, please contact us [email protected]

Let's talk!

Please fill out the form below and we will do our best to get in touch within one working day to discuss your personal needs and requirements.



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